Ordering by phone or fax
If order by phone or fax, please call us on the numbers below. We can accept payment with order by credit or debit card.
phone: 01933 418499
Fax: 01933 413543
Order by mail
We are pleased to accept orders by post. Please send cheque with order or provide credit card information along with full name and address and contact telephone number. Please post your completed order to:-
Please note that all prices shown on this web site exclude delivery charges (£4.75 or free for orders over £100 – UK mainland only) and VAT at 17.5% which must be added to all orders. Some items, particularly long fluorescent tubes, are subject to a higher charge of £8.50 plus VAT per order to cover additional courier costs. Customers are welcome to collect orders in person or specify a particular method of delivery, we can also use customers own courier at customers own cost.
Most orders received by noon (Monday to Friday) are usually despatched on the same day and the vast majority within 48 hours of receipt, subject to stock availability. Orders are delivered by the most appropriate method, usually first class post or courier. Orders should generally be delivered within 1 or 2 working days of the despatch date. Please note that Royal Mail post may take up to 15 working days for delivery.
If you require an order to be delivered urgently, please contact us to make the necessary arrangements.
If delivery is delayed excessively, we will always give you the option of purchasing alternative items or of receiving a full refund of any payments that you have made. If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made.
Delivery charges quoted are for UK mainland destinations only using our standard delivery methods. For deliveries over 1.5kg to the Scottish Highlands and Northern Ireland, off-shore destinations and express services, please contact our sales office for a quotation.
Please note that most orders weighing in excess of approximately 1.5 kg and any valuable deliveries are delivered by courier and will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.00 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge will be levied to cover our re-delivery costs.